Shipping & Returns


Orders are processed Monday through Friday, excluding holidays. Orders may not be delivered on weekends or holidays. Please note that we are not responsible for lost or damaged or delayed packages during transit. If your order is lost in the mail, Koshtana will be responsible for providing buyer with proof of shipment upon buyer's request.

 
SHIPPING

Orders are typically processed and sent out within 1-2 business days then shipped via DHL Express. Once your order is shipped, please allow 7-10 business days ( International shipment ) to receive your package, and 3-5 business days for USA addresses. If you need your package to arrive sooner, please contact us through out our contact form for expedited shipping options prior to making your order.


TAXES & DUTIES

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package and in rare occasions custom agents may delay delivery of some packages. Please note we must follow your country's specific shipping restrictions. If your country restricts the shipment of the item(s) in your order, the order will be cancelled, payment will be refunded, and you will be notified through email.


RETURNS

We sincerely hope you will love your purchase! If it does not work for some reason, we are happy to assist you in returning any item eligible for a return. All eligible items returned must be unworn, unwashed, and have all original tags and packaging. Items purchased with discount codes are currently eligible for returns in the form of your original payment method. Please make sure your returned pieces are free of human/pet hair, odor and stains otherwise your return will incur a cleaning fee.

If your return meets all of these conditions, email us at info@koshtana.com within 15 days of your order's delivery date, otherwise your order is final sale.
Please include the following:

- Name
- Order/invoice number
- Item(s) you'd like to return

Once we receive your email, a Return Authorization Form will be provided to you. Please fill out the Return Authorization Form and include it with your return package. We cannot issue refunds for items returned without the Return Authorization Form. You are responsible for all shipping and handling fees for items returned. Original shipping charges are non-refundable. Returns must arrive to the Koshtana Returns Department within 14 days of when the Return Authorization Form was emailed to you. If the delivery exceeds this, your return will not be processed.

We will process your return within a week after receiving the approved return package. Depending on your bank, the timing will vary for the return to appear on your credit card statement. We have the right to deny refunds if the merchandise returned does not meet our return policy requirements. 
If you choose store credit, once your return is processed you will receive a separate email with your specific code. We reserve the right to make changes to the policy without notice, thanks for understanding.